How can we help you?

Creating Your Account

How to sign up for Zyene Reviews, choose your plan, connect your business, and get started in under five minutes.

Connecting Your Google Business Profile

Connect your Google Business Profile to Zyene so new reviews sync to your inbox and you can publish responses in one click.

Sending Your First Review Request

Create and send your first review request manually or with an automated SMS or email campaign — step-by-step setup guide.

Understanding Your Dashboard

An overview of every section of the Zyene Reviews dashboard — what each metric means and where to find what you need.

Reading and Managing Your Review Inbox

How to use the Zyene review inbox — filtering, sorting, marking as reviewed, and managing reviews across multiple platforms.

Using AI Reply Suggestions

How to use Zyene's AI reply feature to generate, edit, and publish professional responses to any review in seconds.

Setting Up the Auto-Commenter

The Auto-Commenter automatically publishes AI responses to 4-star and 5-star reviews — so your review inbox stays current even when you're busy.

Exporting Your Reviews

Export your Zyene reviews to CSV for reporting, analysis, or importing into spreadsheets and other business tools.

Creating a Review Request Campaign

How to set up a review request campaign in Zyene — from choosing your audience to configuring timing, message, and channel.

SMS vs. Email Campaigns: Which Should You Use?

Comparing SMS and email review requests — response rates, best use cases, and when to use both together.

Campaign Message Templates

Use, customize, and create review request message templates in Zyene for SMS and email — tone, timing, and branding tips included.

Setting Up Follow-Up Messages

Configure automatic follow-up review request messages for customers who did not respond to your first SMS or email request.

Understanding Your Analytics Dashboard

A full explanation of every metric in your Zyene analytics dashboard — what each number means and how to use it.

Reading the Review Request Engagement Funnel

How to interpret your review request funnel — from send to delivery to click to review — and identify where you're losing customers.

Generating PDF Reports

Generate and download PDF performance reports from Zyene to share review growth, response rates, and trends with your team.

Plans and Pricing

Overview of Zyene subscription plans: what each tier includes, pricing, limits, and how to choose the right plan for your business.

Upgrading or Changing Your Plan

Upgrade from your current Zyene plan to a higher tier or switch between monthly and annual billing without losing your data.

Understanding Usage Limits

How SMS credits, review request limits, and team member limits work in Zyene — and what happens when you reach them.

Canceling Your Subscription

How to cancel your Zyene subscription — what happens to your data, when billing stops, and how to reactivate if you change your mind.

Connecting Your Google Account

How to connect your Google account to Zyene — for Google Business Profile review monitoring and response publishing.

Setting Up the Zapier Integration

How to connect Zyene to thousands of apps via Zapier — to trigger review requests automatically from your POS, booking system, or CRM.

Using the Zyene REST API

How to use Zyene's REST API — authentication, available endpoints, and code examples for triggering review requests programmatically.

Embedding Review Widgets on Your Website

Add a review carousel or star rating badge to your website with Zyene embeddable widgets — setup, styling, and placement tips.