Zyene plans include usage limits for certain high-cost features, primarily SMS review requests. Here's how limits work and what happens when you reach them.
SMS Review Request Credits
- Starter: 500 SMS credits per month, per account
- Professional: 700 SMS credits per month, per location
- Enterprise: Custom allocation
- Check Settings → Billing for the active usage period and reset date
- Unused credits do not roll over to the next month
What Happens When You Run Out of SMS Credits
When an included channel allowance is exhausted, that channel cannot send more requests until the allowance resets or your plan changes. Check the delivery result before retrying. Do not assume an SMS request automatically became an email.
Email Review Requests
Email has a separate allowance: 500 requests per month on Starter and 700 per location on Professional. Enterprise limits follow your agreement. Email requests do not consume SMS credits.
Team Members
- Starter: Up to 5 team members
- Professional: Up to 15 team members
- Enterprise: Unlimited
- Inviting a team member who exceeds your limit will prompt an upgrade notification.
You can monitor your current SMS credit usage in Settings → Billing → Usage. The usage meter shows credits used, remaining, and resets on your billing date.
Still have questions?
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