Automate review requests after each visit
Send a review request via email or SMS after each appointment - timed to arrive when patient satisfaction is highest and the visit is still fresh.
Zyene for medical & healthcare
Review Management Built for Medical Practices
Doctors, clinics, and healthcare providers use Zyene Reviews to attract new patients, respond professionally to reviews, and protect their practice's reputation.
7 days free · From $29.99/month · Cancel anytime
The reputation challenges medical & healthcare face
These aren't generic problems. They're specific to your industry.
Finding care
Support informed patient choices
Online feedback can be part of a patient’s research. Keep public replies general and move individual care discussions to an appropriate private channel.
Wait times
Wait time complaints are your biggest review risk
Across all medical specialties, wait time and front-desk experience are the top reasons patients leave negative reviews - not clinical outcomes. These complaints are preventable with private resolution.
Multiple platforms
Keep a manageable review routine
Check which platforms your practice uses and which connections support monitoring or replies. Assign someone to follow up on each channel.
Built around your
working day.
The tools to make reputation management a natural part of running your medical practice.
Professional, empathetic AI replies
Draft empathetic responses and review them before publishing. Keep patient-specific information out of public replies. Automatic Google replies are optional and do not replace your practice’s review process.
Privately resolve front-desk and wait-time complaints
The Negative Feedback Shield routes upset patients to a private feedback form. Most wait-time and billing complaints can be resolved before they become public 1-star reviews.
Monitor all platforms from one dashboard
Track your Google, Facebook, and other review platforms from one inbox. Set up instant alerts so your team can respond within hours - not days.
An illustrative workflow
A better day at your medical practice.
- 01
Starting point
A medical group has inconsistent location-level review monitoring and no reliable handoff for wait-time or front-desk feedback.
- 02
A better routine
Use consented post-visit requests, centralize alerts, route operational feedback internally, and require staff review of privacy-aware reply drafts.
- 03
What to measure
Track request delivery, response coverage, time to resolution, and location trends without exposing patient information or promising appointment growth.
This is not a customer testimonial or a promised result.
Pricing built for medical & healthcare
No per-location surcharges. No annual contracts. Cancel anytime.
Starter
1 location
$29.99/mo
- AI drafts & automatic Google replies
- Negative Feedback Shield
- Review monitoring
- SMS & email campaigns
Most Popular
Professional
Up to 3 locations
$59.99/mo
- Everything in Starter
- Competitor tracking
- Up to 3 business locations
- Priority support
Enterprise
Unlimited locations
Custom
- Everything in Professional
- Enterprise planning with sales
- Unlimited business locations
- White-label review widgets
- Talk to sales about rollout and integration needs
7-day free trial on all plans. No credit card lock-in.
Join other medical practices on Zyene
Start your 7-day free trial today.
No credit card lock-in. Cancel before day 7 and pay nothing.