Your Zyene review inbox aggregates all reviews from connected platforms (Google, Facebook, Yelp) into a single, sorted view.
Inbox Filters
- Platform: Filter to show only Google, only Facebook, or only Yelp reviews.
- Star rating: Filter by star rating to focus on 1-star reviews (requiring urgent attention) or 5-star reviews (to respond to positively).
- Status: Filter by Unresponded, Responded, Flagged, or All.
- Date range: View reviews from a specific time period.
- Location: For multi-location accounts, filter by location.
Review Status
- New (orange dot): Review has arrived but hasn't been viewed yet.
- Unresponded (grey): Review has been viewed but not yet responded to.
- Responded (green): Response has been published.
- Flagged (yellow): Review has been flagged for Google's review (suspected fake or policy violation).
Bulk Actions
Select multiple reviews to bulk-mark them as reviewed, export them to CSV, or assign them to a team member for response.
Use the 'Unresponded + 1-2 star' filter daily to prioritize urgent reviews. These are the highest-priority responses for protecting your reputation.
Still have questions?
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