Names, contact details, notes and tags in one list. Import a CSV, see who finished a request, and ask the right people.
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Everything happens on the Customers page and each customer’s profile.
Add them one at a time or import a CSV with a name, email and phone column.
customers.csvAdd tags, merge duplicates and search by name, email or phone.
regularsFilter to who hasn’t completed a request, who is recent, who opted out, or by tag.
Not completed (61)Select customers and continue in the campaign builder, or send one request from a profile.
Send RequestEach profile keeps a timeline of requests and private feedback, newest first.
Completed · Oct 12
Ask the right people
Segment tabs show who was asked but hasn’t completed a request, who you added or asked recently, and who opted out. Select the people you want and continue in the campaign builder.
Import & export
Upload a CSV from your booking tool, POS or spreadsheet. Preview the first rows, confirm you have consent to contact them, and import.
Customer profile
Open a customer to see their details, tags and a timeline of review requests and private feedback. Send a new request from the same screen.
Full name and email, plus an optional phone number and notes.
Import with a preview first; export names, contacts, tags and request history.
Add or remove tags in bulk and filter the list by tag.
Combine two records for the same person into one.
Mark a customer as opted out and no request will reach them.
Tag a contact zyene:test to keep it out of sends and customer metrics.
A completed request means the customer finished your review page; Zyene can’t confirm that Google published a review. Importing asks you to confirm you have consent to contact everyone in the file.
On the Customers page choose Import CSV and upload a .csv file with name, email and phone columns (a template is provided). Every row needs an email or a phone number. You can import up to 5,000 rows and 5 MB at a time, and you preview the rows and confirm consent first.
When an imported row matches an existing email or phone number, that contact is updated instead of added twice. For duplicates with different details, use Merge duplicate from the customer’s menu.
Yes. Export CSV downloads each customer’s name, email, phone, tags, requests sent, last send date and whether they have reviewed.
Not completed: asked at least once with no completed request yet. Completed request: finished a request. Recent: added or asked in the last 30 days. No Contact Info: no email or phone. Opted Out: marked as opted out.
Yes. Select up to 500 customers and choose Send Request to continue in the campaign builder. Opted-out customers are left out.
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