SMS consent requirements
Zyene Reviews helps businesses send review requests and account alerts only through consent-based messaging workflows.
How customer consent works
Businesses must obtain express written consent before sending SMS review requests. Consent is collected through the business's customer-facing checkout, booking, or follow-up form and is not a condition of purchase.
- The business presents the SMS disclosure before requesting a customer's phone number.
- The customer actively checks the consent box and provides a mobile number.
- The business keeps the consent record and confirms consent before importing or sending.
Customer-facing consent language
I agree to receive SMS review requests from the business using Zyene Reviews. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help.
See our Privacy Policy and Terms of Service.
What messages contain
- Account alerts for business users who enable SMS notifications.
- Post-service review requests sent on behalf of a consenting business.
- Clear STOP and HELP instructions in every supported message flow.
Opt-out and support
Recipients can reply STOP at any time to unsubscribe or HELP for assistance. Message frequency varies, and message and data rates may apply.
No purchased lists or unsolicited messages are permitted.