AI drafts and automatic Google replies
Automatically reply to eligible new Google reviews after a stay, using your selected tone and star threshold. Keep individual service issues in a manual draft-and-review workflow.
Zyene for hotels & hospitality
Review Management Built for Hotels & Hospitality
Hotels and hospitality businesses use Zyene Reviews to respond to guests faster, protect their reputation, and strengthen their Google Maps presence.
7 days free · From $29.99/month · Cancel anytime
The reputation challenges hotels & hospitality face
These aren't generic problems. They're specific to your industry.
Before booking
Help guests understand the stay
Travelers may compare recent feedback on rooms, cleanliness and service. Keep those conversations visible to the team that can act on them.
Guest responses
Respond with useful information
Prospective guests can read how you handle problems. A specific response explains the next step without promising a booking increase.
Room complaints
Room quality complaints are your biggest review risk
Noise, cleanliness, and check-in experience are the most common sources of negative hotel reviews. Without a private resolution path, guests go straight to Google and TripAdvisor.
Built around your
working day.
The tools to make reputation management a natural part of running your hotel.
Private resolution for room complaints
The Negative Feedback Shield gives unhappy guests a private channel to report issues before they write a public review. Resolving quickly drives loyalty, not churn.
Automate post-checkout review requests
Send a branded review request via email or SMS automatically at checkout - when guests are most likely to write a positive review.
Track your competitive set
Monitor the review volume, rating, and response rate of nearby hotels in the same class. Use the comparison to decide where to improve; Google Maps position depends on more than reviews.
An illustrative workflow
A better day at your hotel.
- 01
Starting point
A hotel team responds inconsistently across review channels and lacks a shared process for post-stay requests and room complaints.
- 02
A better routine
Centralize alerts, send consented post-checkout follow-ups, assign complaints, and review AI-assisted responses before they are published.
- 03
What to measure
Track response coverage, response time, genuine review volume, issue resolution, and direct bookings in separate systems. No booking lift is assumed.
This is not a customer testimonial or a promised result.
Pricing built for hotels & hospitality
No per-location surcharges. No annual contracts. Cancel anytime.
Starter
1 location
$29.99/mo
- AI drafts & automatic Google replies
- Negative Feedback Shield
- Review monitoring
- SMS & email campaigns
Most Popular
Professional
Up to 3 locations
$59.99/mo
- Everything in Starter
- Competitor tracking
- Up to 3 business locations
- Priority support
Enterprise
Unlimited locations
Custom
- Everything in Professional
- Enterprise planning with sales
- Unlimited business locations
- White-label review widgets
- Talk to sales about rollout and integration needs
7-day free trial on all plans. No credit card lock-in.
Join other hotels and hospitality businesses on Zyene
Start your 7-day free trial today.
No credit card lock-in. Cancel before day 7 and pay nothing.