Hotels and hospitality businesses use Zyene to respond to guests faster, protect their reputation, and rank higher on Google Maps.
7-day free trial · No credit card lock-in · Starting at $29.99/mo
These aren't generic problems. They're specific to your industry.
95% of travelers read online reviews before booking a hotel. On OTA platforms and Google both, your rating and recency of reviews are the primary decision factor — before price.
Hotels that respond to reviews see 33% more bookings on average. Guests aren't just reading reviews — they're watching whether and how you respond to unhappy ones.
Noise, cleanliness, and check-in experience are the most common sources of negative hotel reviews. Without a private resolution path, guests go straight to Google and TripAdvisor.
Zyene AI crafts personalized, professional replies that match your hotel's brand voice. Respond to dozens of reviews in minutes, not hours.
The Negative Feedback Shield gives unhappy guests a private channel to report issues before they write a public review. Resolving quickly drives loyalty, not churn.
Send a branded review request via email or SMS automatically at checkout — when guests are most likely to write a positive review.
Monitor the review volume, rating, and response rate of your competitive set — nearby hotels in the same class — and stay ahead of them in Google Maps ranking.
Sarah's hotel had 4.2 stars on Google from 145 reviews. Two newer boutique hotels nearby both had 4.7+ stars and were consistently outranking her in Google Maps and appearing higher on Google Hotel Search. Her team was only responding to about 1 in 5 reviews.
Sarah connected the hotel to Zyene and turned on AI auto-reply for all 4-star and 5-star reviews. She set up automated post-checkout email review requests. The Negative Feedback Shield was activated for room complaints.
In 45 days, response rate went from 20% to 98%. The hotel's rating climbed to 4.6 stars and monthly review volume tripled. Direct bookings from Google increased by 18%. Five room complaints were privately resolved before being posted publicly.
This is an illustrative scenario based on typical platform results. Individual results vary.
No per-location surcharges. No annual contracts. Full access to every feature — AI replies, Negative Feedback Shield, competitor tracking — starting at $29.99/mo.
