Hotels and hospitality businesses use Zyene Reviews to respond to guests faster, protect their reputation, and strengthen their Google Maps presence.
7-day free trial · No credit card lock-in · Starting at $29.99/mo
These aren't generic problems. They're specific to your industry.
95% of travelers
95% of travelers read online reviews before booking a hotel. On OTA platforms and Google both, your rating and recency of reviews are the primary decision factor — before price.
33% more bookings
Hotels that respond to reviews see 33% more bookings on average. Guests aren't just reading reviews — they're watching whether and how you respond to unhappy ones.
Room complaints
Noise, cleanliness, and check-in experience are the most common sources of negative hotel reviews. Without a private resolution path, guests go straight to Google and TripAdvisor.
Zyene AI crafts personalized, professional replies that match your hotel's brand voice. Respond to dozens of reviews in minutes, not hours.
The Negative Feedback Shield gives unhappy guests a private channel to report issues before they write a public review. Resolving quickly drives loyalty, not churn.
Send a branded review request via email or SMS automatically at checkout — when guests are most likely to write a positive review.
Monitor the review volume, rating, and response rate of your competitive set — nearby hotels in the same class — and stay ahead of them in Google Maps ranking.
Illustrative workflow
A hotel team responds inconsistently across review channels and lacks a shared process for post-stay requests and room complaints.
Centralize alerts, send consented post-checkout follow-ups, assign complaints, and review AI-assisted responses before they are published.
Track response coverage, response time, genuine review volume, issue resolution, and direct bookings in separate systems. No booking lift is assumed.
This is not a customer testimonial or a promised result.
No per-location surcharges. No annual contracts. Cancel anytime.
1 location
7-day free trial on all plans. No credit card lock-in.
