Review Collection & Negative Feedback Shield

Get more 5-star reviews. Route bad ones privately.

What you get

Review Collection & Negative Feedback Shield is included on Zyene Reviews paid plans so local businesses can manage reputation without enterprise pricing or annual contracts. Everything below is designed for owner-operators who need results in minutes, not hours.

Branded review request campaigns via SMS & email
Shareable QR codes for in-person review collection
Negative Feedback Shield routes unhappy customers to private resolution before they go public on Google
POS & automation triggers (Square, Clover, Zapier)
AI-generated review prompt crafted for each customer

Negative Feedback Shield

Customer visits branded review page (collectratings.com/{slug})
Rates experience (emoji/stars/slider)
4–5 stars → redirected to Google to post publicly
1–3 stars → private form; owner gets instant alert

More 5-star public reviews + fewer 1-star surprises.

Free review request template pack

20+ fair SMS and email scripts you can copy on the page—or get the full swipe file by email.

Get the template pack

Why local businesses choose Zyene Reviews

Strong Google reviews influence who calls, books, and walks in. Zyene Reviews combines monitoring, replies, collection, and reporting in one dashboard starting at $29.99/mo with a 7-day free trial — so you are not juggling separate tools for inbox, requests, and competitive insights.