Review Collection & Negative Feedback Shield
Good experiences deserve to be heard.
Invite feedback fairly, follow up thoughtfully, and resolve issues sooner.
Explore the interactive demo
Review inbox
Choose your settings, then watch a new Google review receive a reply.
Automatic replies are off in this demo.
Local simulation. Nothing is published to Google. Existing inbox reviews stay unchanged.
The team made us feel so welcome. Great coffee, a lovely space, and the kind of service that makes you want to come back.
Choose a tone, edit the draft, then publish in the demo.
Send a review request
Customer view · interactive preview
Reply STOP to opt out.
Reputation overview
- New reviews
- 47 In the selected sample period
- Average rating
- 4.6 / 5 From these sample reviews
- Response rate
- 89% Sample reviews with a reply
Hover, tap, or focus a bar to explore each day.
Yours to explore. Fictional data, sample replies, no real sends.
Built for your working day
Make the next review a natural part of the visit.
Review Collection & Negative Feedback Shield brings the details together, so your team can spend more time taking care of the people behind the reviews.
- Branded review requests by SMS, email, shareable link, or QR code
- Optional follow-up reminders for customers who have not engaged
- Private feedback and team alerts for timely service recovery
- Fair public review requests with no review gating
- Use the API or a secure webhook to trigger requests from your workflow
Make room for every kind of feedback
Negative Feedback Shield
A faster, more thoughtful response when an experience needs attention.
- 01Customer visits branded review page (collectratings.com/{slug})
- 02They can share a rating and context about their experience
- 03A private feedback path gives the team the details to follow up
- 04A public review path remains available for customers who choose to share publicly
From $29.99 per month
More possibility.
Less busywork.
Review monitoring, replies, collection, and reporting in one workspace. Try it free for 7 days.