Pick a customer, choose text, email or both, and read the exact message before it goes. Send now or schedule it for later.
7-day free trial, card required. Plans from $29.99/month. Cancel anytime in Billing.
Open Send Review Request from the Requests page or from a customer’s profile. Here is what happens next.
Type two letters to search your saved customers, or enter a new name, number and email.
Linda OkaforSMS, email or both. Both sends the same review link by text and by email.
SMS · Email · BothSee the exact text, the email, and how many requests you have left this month.
412 SMS leftConfirm to send right away, or switch on Schedule for later and pick a date and time.
Fri · 10:00 AMEach request shows its status, and Analytics follows it all the way to the Google hand-off.
Delivered → ClickedChoose your settings, then watch a new Google review receive a reply.
Automatic replies are off.
Local simulation. Nothing is published to Google. Existing inbox reviews stay unchanged.
The team made us feel so welcome. Great coffee, a lovely space, and the kind of service that makes you want to come back.
Choose a tone, edit the draft, then publish.
Customer view · interactive preview
Reply STOP to opt out.
Hover, tap, or focus a bar to explore each day.
Right after the appointment
The best time to ask is while the experience is fresh. Pick the customer, check the message, and the request is on its way in a few taps.
No surprises
Before anything is sent, the preview shows who it goes to, when, the text message, and the email subject and body. Go back to edit, or confirm.
After you send
The Requests page lists each one with its channel and status, from queued and delivered to clicked and completed. Analytics shows the whole funnel in one view.
Pick from your saved customers and the channel is set from the details you have.
Pick a date and time; the request stays queued until then.
The SMS, the email and your remaining allowance, before you confirm.
Customers asked recently are skipped. Change the 30-day default in your review settings.
Numbers that reply STOP and contacts you mark as opted out are not sent requests.
Send from a customer’s profile, or select many customers and continue in the campaign builder.
SMS and email requests count against your plan’s monthly allowance: 500 of each on Starter, 700 of each per location on Professional, unlimited on Enterprise. Zyene tracks clicks and completed requests on your review page; it cannot confirm that Google published a review.
Yes. Choose Both and the customer gets the same review link by SMS and by email. Both needs a valid mobile number and an email address.
Yes. Switch on Schedule for later and pick a date and time at least a minute ahead. The request stays queued until then and is checked again before it sends, so opt-outs and the re-ask limit still apply.
Not within 30 days by default. If a customer was sent a request recently, a new one is blocked. You can change the number of days in your review settings.
By default: “Hi [name]! Thanks for visiting [your business]. We’d love your feedback - it only takes 30 seconds: [link]. Reply STOP to opt out.” The preview shows the exact wording before you send.
Starter includes 500 SMS and 500 email requests a month. Professional includes 700 of each per location, and Enterprise is unlimited. The preview shows how many you have left.
Their number is added to an opt-out list and they won’t get further text requests. Replying START opts them back in.
Try Zyene free for 7 days. Plans start at $29.99 a month.
