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Zyene Reviews
Zyene Reviews

Review page & AI drafts Help happy customers say what they loved.

A branded page asks how the visit went, lets customers tap what stood out, and drafts a short review they can edit and post.

7-day free trial, card required. Plans from $29.99/month. Cancel anytime in Billing.

From a scan to a Google review in five taps

Every QR code, NFC stand, text and email you send opens the same page. Here is what your customer sees.

  1. Step 1: Open the page

    Scan the QR code, tap an NFC stand or open the link in a text or email.

    collectratings.com/corner-cafe
  2. Step 2: Rate the visit

    Answer your question in the rating style you picked.

    ★★★★★
  3. Step 3: Pick what stood out

    Tap the tags you set up and, if you like, the team member who helped.

    Friendly staff · Maya
  4. Step 4: Get a draft

    AI writes a short review from those choices. Every word can be changed.

    Drafted in seconds
  5. Step 5: Copy & post

    One tap copies the text and opens your Google review form.

    Copy & go to Google

After the rating, the page follows your threshold

At or above your threshold

Tags, the AI draft and a one-tap hand-off to your Google review form.

Below your threshold

A private feedback form, an optional offer, and an alert to your team.

A barista handing a customer an iced coffee across the counter

In the moment

Ask while the coffee is still warm

Most happy customers never write a review because finding the right words takes effort. The page removes that effort: a few taps, and the draft is ready.

  • No app or account for your customer
  • Works on any phone browser
  • The same page behind every QR code, NFC stand, text and email

Each location has its own page.

Make it yours

Customize every step from Settings

Choose the question, the rating style, the tags, your staff names, the success message, your logo and colors. Each location gets its own page and link.

  • Rating, Tags, Review Site, Feedback, Success and Branding tabs
  • Stars, emoji, numbers, slider or radio buttons
  • Set your private feedback threshold from 1 to 5 stars

Private feedback step with an optional offer.

Service recovery

Hear about a bad day before it goes public

When a rating falls below your threshold, the customer sees a private form instead of the draft step. Your team gets the message and can make it right.

  • Ask for email or phone as hidden, optional or required
  • Show an optional apology offer
  • Private feedback lands in its own tab in Reviews

Everything on the page is yours to set

  • Branding

    Logo, colors and your own words, with an option to hide Zyene branding.

  • Custom tags

    Add, remove and order the things customers can say they liked.

  • Staff shout-outs

    Let customers name the person who helped them.

  • Editable AI draft

    Built only from the customer’s rating and choices, and fully editable.

  • Team alerts

    Private feedback alerts your team, and customers who leave an email get a recovery message.

  • Your review site

    Point the hand-off at your Google review form for each location.

  • Key facts

    Rating styles to choose from
    5
    Settings tabs to customize the page
    6
    To copy the draft and open Google
    1 tap
    Reviews posted on a customer’s behalf
    0

Good to know

AI drafts are available on paid plans and trials, within your plan’s monthly allowance (1,500 on Starter, 2,000 on Professional). Customers decide whether to post; Zyene cannot confirm that Google published a review. Check your workflow against Google’s review policies.

Does Zyene post reviews for my customers?

No. The page drafts a review from the customer’s own rating and choices. They can edit it, and one tap copies it and opens your Google review form. Posting is always their decision.

Can I change the tags and the question?

Yes. In Settings → Public Profile you choose the question, the rating style, the tags, staff names, the success message, your logo and colors.

What happens with a low rating?

Ratings below the threshold you set see a private feedback form instead. You can ask for contact details and show an optional offer, and your team is alerted so you can follow up.

Do customers need an app or an account?

No. The page opens in any phone browser from a QR code, an NFC stand, a text or an email.

Is there a limit on AI drafts?

Starter includes 1,500 AI customer review drafts a month and Professional includes 2,000. Business replies to reviews are counted separately.

Customers pick what they liked. We help them put it into words.

Try Zyene free for 7 days. Plans start at $29.99 a month.