The challenge
Sunrise Dental had strong chair-side satisfaction but only 23 Google reviews after five years in business. Negative billing complaints occasionally went public because the front desk had no system to intercept unhappy patients before they posted. The office manager spent 45 minutes per week trying to respond to reviews manually.
The solution
Sunrise Dental implemented Zyene Reviews with these capabilities:
- Automated SMS review requests after every checkout
- Negative Feedback Shield routing 1–3 star experiences to private resolution
- AI reply suggestions with HIPAA-safe tone defaults
- Multi-location dashboard for both Austin offices
Results
Google reviews
2389
+287%
Average rating
4.1 ★4.7 ★
+0.6
Response rate
12%100%
Full coverage
Avg. response time
6 days4 hours
−96%
“We stopped dreading Google reviews. Unhappy patients reach us privately first, and our happy patients actually leave reviews now — we went from asking randomly to a system that runs every day.”
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