The challenge
Chain competitors dominated Google Maps with 300+ reviews. Precision had 19 reviews and a 3.9 average after a run of unresponded warranty complaints. The service manager had no marketing background.
The solution
Precision Auto Works implemented Zyene Reviews with these capabilities:
- SMS review request when keys returned at pickup
- Competitor tracking vs. three nearby shops
- Negative Feedback Shield for warranty disputes
- PDF monthly report for owner review
Results
Google reviews
1994
+395%
Average rating
3.9 ★4.6 ★
+0.7
Map pack position
Not rankedTop 3
Visible
Response rate
5%98%
+93 pts
“We're not a franchise — but on Google we look like we belong next to them now. The competitor dashboard alone was worth it.”
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