Smart Insights reads recent reviews and sums them up: the top themes, real customer quotes, and two or three things to do next.
7-day free trial, card required. Plans from $29.99/month. Cancel anytime in Billing.
There is nothing to set up. Once you have a few reviews with text, the card appears on your dashboard.
Reviews from your connected platforms are collected for your business.
Google · Facebook · YelpIt reads up to your 200 most recent reviews that have text. You need at least 5.
5+ reviews with textThe 3 to 5 topics that come up most, each with a mention count and sentiment.
Friendly baristas · 31 mentions2 or 3 next steps, each tagged with urgency, effort and an estimated impact.
Act now · Effort: LowResults are kept for up to a day, then rebuilt from your latest reviews.
Kept up to 24 hours
Between orders
Open the dashboard and Smart Insights is at the top: a two-part headline about what is going well and what is not, and the themes behind it.
Impact labels are AI estimates, not forecasts.
Suggestions
Each suggestion says how urgent it is, how much effort it takes and roughly what it could change. Open one to read what customers said about it.
Google profile check
When Google is connected, each sync quick-checks the action links on your Business Profile, like ordering, booking and reservation links. Links that fail show up in a Broken place links tile on your dashboard.
One line on what customers love, one on what they would change.
How many of the reviews read mention each theme.
Each theme is marked positive, neutral or negative.
A short summary and two quotes from your own reviews for every theme.
Urgency, effort and an estimated impact label, so you know where to start.
A dashboard tile that counts Google profile links that failed a quick check.
Smart Insights needs an active paid plan or trial and at least 5 reviews with text. It reads up to your 200 most recent reviews with text and keeps results for up to 24 hours. Themes, mention counts and impact labels are written by AI and can be off, so treat them as a starting point. The broken link check needs a connected Google Business Profile.
It sends the text of up to your 200 most recent reviews to an AI model, which groups them into 3 to 5 themes. Each theme gets a mention count, a sentiment, a one-line summary and two quotes taken from your reviews.
Results are kept for up to 24 hours. After that, the next time you open the dashboard they are rebuilt from your latest reviews.
No. Labels like “+0.2 avg stars” are short estimates written by the AI to show the rough size of an opportunity. They are not calculated from your data and are not a promise.
At least 5 reviews with written text. Star-only ratings are not used because there is nothing to read.
Smart Insights is available on paid plans and during your trial, including Starter at $29.99 a month.
When Google is connected, each sync checks up to 12 action links on your Business Profile, such as ordering or booking links. A link that returns an error or does not respond is counted on your dashboard.
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