Your Google Business Profile is one of the main places customers find local businesses. Accurate categories, services, hours, photos, and review responses give Google and searchers clearer information, but no profile change guarantees a Local 3-Pack position or a set number of calls.
Use this checklist to review your business profile for missing or outdated information. Revisit it when your hours, services, team, or location change.
Section 1: Basic Information (Foundation)
Key takeaway: Nail legal name, primary category, address, phone, website, and hours before anything else. Keyword-stuffed business names and stale holiday hours are common reasons profiles underperform or attract complaints.
- Business name: Use your exact legal/operating business name. No keyword stuffing ('Best Pizza NYC - Mario's'). Google will penalize this.
- Primary category: This is the most important single field in your GBP. Choose the most specific category that accurately describes your primary service.
- Additional categories: Add up to 9 secondary categories for related services (e.g., a restaurant that is also a 'Sports Bar' or 'Catering Food and Drink Supplier').
- Address: Verify your exact address is correct and matches your website, citations, and social profiles.
- Service area: If you serve customers at their location, add your service area radius or zip codes.
- Phone number: Use a local number, not a tracking number, as your primary. Add tracking numbers as secondary.
- Website: Link to your homepage, or a location-specific landing page for multi-location businesses.
- Hours: Add accurate regular hours, holiday hours, and special hours. Outdated hours are a top source of negative reviews.
Section 2: Photos (High Impact)
Key takeaway: Cover, logo, interior, exterior, team, and product shots build trust and clicks. Google's own guidance ties richer photo libraries to more direction requests - refresh visuals monthly.
- Cover photo: 1080×608px minimum. Should show your storefront, interior, or primary product/service. Updated within the last year.
- Profile photo: Your logo, 250×250px minimum.
- Interior photos: At least 5-10 showing the atmosphere and space.
- Exterior photos: Multiple angles, including the street view so customers can find you.
- Team photos: Staff photos significantly increase trust and click-through rates.
- Product/service photos: The more specific, the better. A menu item, a before/after, a completed job.
- Photo coverage: Show your current storefront, interior, products, services, and team where appropriate. Prioritize useful, accurate images over an arbitrary photo count.
Photo freshness matters. Add at least 1-2 new photos per month to signal to Google that your profile is actively maintained. Use a photo for every seasonal menu, promotion, or service addition.
Section 3: Services and Products
Key takeaway: List every service and product with plain-language descriptions Google can index. Restaurants should keep menus current; home services should spell out what you actually book on site.
- Services: Add every service you offer with individual names and descriptions. Include natural keyword language in descriptions.
- Products: If you sell products, add them with photos, prices, and descriptions.
- Menu (restaurants): Upload your full menu using Google's menu editor. Keep it current.
- Service descriptions: Write 2-3 sentence descriptions for each service. These are indexed by Google and can appear in search results.
Section 4: Business Attributes
Key takeaway: Attributes filter search results - accessibility, payments, amenities, identity labels. Accurate tags help the right customers find you and reduce mismatched expectations that become bad reviews.
- Identity attributes: Woman-owned, veteran-led, LGBTQ+ friendly - these appear as prominent labels on your profile and filter results.
- Accessibility: Wheelchair accessible entrance, restroom, parking - critical for certain searches.
- Amenities: Free WiFi, outdoor seating, in-store shopping, curbside pickup, etc.
- Payment methods: Accepted payment types including credit cards, NFC/contactless.
- Highlights: Award-winning, locally owned, established year.
Section 5: Reviews (Most Important Long-Term Signal)
Key takeaway: Reviews drive Prominence: aim for fifty-plus totals, reply to every review, and keep new ones flowing monthly. Pair collection with Zyene Reviews campaigns and Shield so public ratings reflect fixable issues you already resolved.
- Total review count: Target 50+ reviews to enter the competitive range for local 3-pack placement.
- Response routine: Set an achievable target for acknowledging feedback, then review whether the team is meeting it.
- Response time: Aim for under 48 hours for all reviews, under 24 hours for negative ones.
- Review velocity: Maintain a consistent flow of new reviews. 5-10/month is ideal for most businesses.
- Keyword mentions: Encourage customers to mention specific services or products in their reviews (but never dictate exact wording).
Section 6: Q&A Section
Key takeaway: Seed and answer real FAQs - parking, insurance, reservations - so shoppers do not guess. Owner answers rank prominently and can include natural keywords without stuffing.
- Seed common questions: Use a secondary account or ask a team member to submit the most frequently asked questions - do you take reservations? Is there parking? Do you accept insurance?
- Answer all questions: As the business owner, your answers appear prominently. Use keyword-rich answers.
- Monitor regularly: Anyone can add questions. Check weekly and answer promptly.
Section 7: Google Posts
Key takeaway: Weekly posts with photos and CTAs - Book, Order, Learn More - signal an active profile. Rotate offers, events, and product highlights so the listing never looks abandoned.
- Post frequency: Publish at least 1 Google Post per week. Posts expire after 7 days but contribute to profile freshness signals.
- Post types: What's New, Event, Offer, Product - vary your post types.
- Include CTAs: Every post should have a call-to-action: Learn More, Book, Order, Sign Up.
- Include photos: Posts with photos get significantly more clicks.
Section 8: Messaging and Booking
Key takeaway: Turn on messaging and booking links only if you will respond within a day. Unanswered chats hurt the same way ignored reviews do - better to disable than look unavailable.
- Enable messaging: Turn on Google Business Messages if you have capacity to respond promptly (within 24 hours).
- Booking button: If you use an online booking system (Acuity, OpenTable, etc.), add the booking URL to your profile.
- Response commitment: Only enable messaging if you'll actually respond. Unanswered messages hurt your profile score.
Use Zyene Reviews' GBP keyword performance dashboard to see which search queries are driving impressions and clicks to your Google Business Profile. This data shows you where to focus your optimization effort.
Track your GBP keyword performance with Zyene Reviews →
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